It is recommended that all visitors to this website read carefully the “Term and Conditions” before submitting orders, asking questions or sending emails.
About this Website
We are a private and independent organization. This website is not affiliated with United States Government. There are disclaimers throughout our website stating that Ask the United States Immigration Lawyer (this website) is an Independent Non-Governmental Organization, NOT a United States government agency. We are not a law firm but we can put our customers in contact with immigration attorneys.
COPYRIGHT AND TRADEMARK NOTICE
Unauthorized Copy or Retransmission
This site is protected by U.S. copyright laws, and may be protected by the copyright laws at other countries and jurisdictions. Any copy, reproduction, retransmission using web proxy, display, performance, or retransmission of any the contents of this site is strictly prohibited. If you like to use or content you need to obtain written permission from us. Our trademarks, trade names, and logos are strictly prohibited to be used without our prior written consent. Contact us at firstname.lastname@example.org
What Information we Collect
We only collect information that you voluntarily provide to us, such as your name, address, phone number, questions, comments, email address and certain credit card information. We do not collect credit card numbers.
How we use your Information
We only use your information for the purpose of responding to and fulfilling your requests for our products and services including submitting your questions to accredited attorneys to respond. Your information is not shared with any person, business or organization.
This website collects the email address of every customer submitting questions or upon the receipt of a paid online order for a product or service. The email address is automatically added to the Ask Lawyer Newsletter. This is an Opt-Out newsletter, meaning that the user has the option of removing his/her email address from the newsletter at any time.
This website is committed to protecting our clients’ privacy. We only use the information we collect to process orders and applications requested by our clients. As a visitor to our website, you have the right to understand our information privacy practices. We understand that submitting your information over the Internet involves trust on your part. We take this trust very seriously, and we make our highest priority to ensure the security and confidentiality of our clients personally identifiable information, such as name, address, phone number, email address and credit card details.
Since most of products and services are of immediate delivery we usually don’t give refunds, unless we were not able to provide the service or information you requested. However with all products and services purchased from this website within the 30 days of the purchasing date if you are not satisfied with the product or information provided we will try to provide additional information or another product free of charge. In some special cases we will provide a refund, the request for a refund must be to submitted within 30 days from the day the order was received. We reserve the right to not issue a refund. Refunds for credit card transactions are issued within 2 business days and will be only issued to the original credit card number and name used to purchase the services. Please be aware that it can take up to 14 business days for the transaction to actually post to your account. Please contact us for more information about refunds.
Our shipping policy is from 1 to 3 business days. We strive to provide the highest level of customer service possible. We do our best to ensure that your order is processed and shipped as soon as possible. Delays, although rare, may happen due to technical difficulties or due to issues beyond our control.
Ask a Lawyer Questions
Once you submit an order with a question, upon credit card approval your question will be submitted to a lawyer that will answer your question via e-mail in 2 business days. Be aware that the email with the answer may be flagged as spam by your email provider or software, and it could be automatically sent to the “Junk Mail” folder.
Answers to FAQ can be downloaded directly from our website. Upon credit card approval you will receive the answer for the requested information immediately, you will be able to see the information on our website and a unique link for the requested information will be created. This enables the customer to download the answer immediately. The link is only valid for 7 days after the first attempt to download it. It is highly recommended that you “Right-Click” on the link and save the file to your computer. Be aware that the confirmation email with the download link may be flagged as spam by your email provider or software, and it could be automatically sent to the “Junk Mail” folder. For more information on downloading (already purchased) FAQ answers, please visit our Download Help section.
Do not hesitate to contact us if you require any additional information.